The impact of service quality dimensions on students’ satisfaction: a study of international students in Malaysian public universities

This study is conducted to examine the relationship between quality service and students’ satisfaction based on the perceptions of international students in Malaysian public universities. The questionnaire used was adapted from ServQual and Customer Satisfaction instruments. Using the mean scores,...

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Bibliographic Details
Main Authors: Alade Najimdeen, Abdul Hakeem, Amzat, Ismail Hussein, Mohd Ali, Hairuddin
Format: Article
Language:English
Published: IIUM Press 2021
Subjects:
Online Access:http://irep.iium.edu.my/93659/7/93659_The%20impact%20of%20service%20quality%20dimensions%20on%20students%E2%80%99%20satisfaction.pdf
http://irep.iium.edu.my/93659/
https://journals.iium.edu.my/ijes/index.php/iejs/article/view/324/157
https://doi.org/10.31436/ijes.v9i2.324
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