Clinic management system: business process re-engineering based on user experience (UX)
Clinic management systems function is to arrange and organize the inherent process in the health facility to be harmonized with the patient’s demand. The purpose of this paper is to analyse the common themes to be used in user interface of the application through identification of user specificat...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
Institute of Physics Publishing
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/79707/1/79707_Clinic%20Management%20System_conf.%20article.pdf http://irep.iium.edu.my/79707/2/79707_Clinic%20Management%20System_scopus.pdf http://irep.iium.edu.my/79707/ https://iopscience.iop.org/article/10.1088/1742-6596/1361/1/012031/pdf |
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| Summary: | Clinic management systems function is to arrange and organize the inherent process
in the health facility to be harmonized with the patient’s demand. The purpose of this paper is to
analyse the common themes to be used in user interface of the application through identification
of user specification based on the context. The user experience has been utilized to consider the
critical aspect of successes of implementation related to human factor of mental model, which
are utility, ease of use and efficiency. The contribution of this paper is twofold. Firstly, the design
process should be done through tremendous re-design of primary business process to obtain
excessive improvement in the capacity, capability and quality of the service. Secondly, the
information presentation should be provided in alternative way involving the effort to have more
platform and modes to increase accessibility and availability. |
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