Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider

• Main Authors: Ahlan, Abdul Rahman, Yusri, Arshad, Suhaimi, Mohd Adam, Hussin, Husnayati
• Format: Conference or Workshop Item
• Language: English
• Published: World Scientific and Engineering Academy and Society (WSEAS) 2009
• Subjects: QA Mathematics; T Technology (General); TA Engineering (General). Civil engineering (General); TK Electrical engineering. Electronics Nuclear engineering
• Online Access: http://irep.iium.edu.my/7766/4/AAMCIS2-24.pdf; http://irep.iium.edu.my/7766/; http://dl.acm.org/citation.cfm?id=1569845

Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, prov...