IT outsourcing industry practices, models, trends and challenges from a case of a Malaysian offshore global service provider

• Main Authors: Ahlan, Abdul Rahman, Arshad, Yusri, Suhaimi, Mohd Adam, Hussin, Husnayati
• Format: Article
• Language: English
• Published: North Atlantic University Union 2009
• Subjects: T Technology (General); T55.4 Industrial engineering.Management engineering.; T58.5 Information technology; T58.6 Management information systems
• Online Access: http://irep.iium.edu.my/8078/1/IT_outsourcing_industry_practices%2C_models%2C_trends_and_challenges_from_a_case_of_a_Malaysian_offshore_global_service_provider.pdf; http://irep.iium.edu.my/8078/; http://www.naun.org/journals/mcs/mcs-119.pdf

The impact of Kodak IT outsourcing contract spread across the global. The practices have also been adopted in Malaysia since 1990s but were not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, m...