Information-based interactive services and support system

• Main Authors: Amanullah, Md, Zeki, Akram M., Ibrahim, Adamu Abubakar
• Format: Conference or Workshop Item
• Language: English; English; English
• Published: Institute of Electrical and Electronics Engineers Inc. 2018
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://irep.iium.edu.my/70144/1/70144_Information-Based%20interactive%20services_SCOPUS.pdf; http://irep.iium.edu.my/70144/7/70144_Information-based%20interactive%20services.pdf; http://irep.iium.edu.my/70144/8/70144_Information-based%20interactive%20services_WOS.pdf; http://irep.iium.edu.my/70144/; https://ieeexplore.ieee.org/document/8313025

The fact that information-based interaction designed requires user involvement, Service Desk System (SDS) is necessary for collecting, tracking and processing requests for IT service support. The system can be dynamic, where many approaches can be used depending on the objective of the tasks at hand...