Information-based interactive services and support system

The fact that information-based interaction designed requires user involvement, Service Desk System (SDS) is necessary for collecting, tracking and processing requests for IT service support. The system can be dynamic, where many approaches can be used depending on the objective of the tasks at hand...

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Main Authors: Amanullah, Md, Zeki, Akram M., Ibrahim, Adamu Abubakar
Format: Conference or Workshop Item
Language:English
English
English
Published: Institute of Electrical and Electronics Engineers Inc. 2018
Subjects:
Online Access:http://irep.iium.edu.my/70144/1/70144_Information-Based%20interactive%20services_SCOPUS.pdf
http://irep.iium.edu.my/70144/7/70144_Information-based%20interactive%20services.pdf
http://irep.iium.edu.my/70144/8/70144_Information-based%20interactive%20services_WOS.pdf
http://irep.iium.edu.my/70144/
https://ieeexplore.ieee.org/document/8313025
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spelling my.iium.irep.701442019-07-03T07:15:20Z http://irep.iium.edu.my/70144/ Information-based interactive services and support system Amanullah, Md Zeki, Akram M. Ibrahim, Adamu Abubakar QA75 Electronic computers. Computer science The fact that information-based interaction designed requires user involvement, Service Desk System (SDS) is necessary for collecting, tracking and processing requests for IT service support. The system can be dynamic, where many approaches can be used depending on the objective of the tasks at hand. Currently, Kulliyyah of Information and Communication Technology (KICT), International Islamic University Malaysia (IIUM) SDS do not cover a lot of evolving user's tasks. As a result, the main aim of this study is to propose interactive SDS for students and staffs at KICT, IIUM. The architectural framework of the system has been formulated to include all the necessary requirements that might have arisen over time. There are some drawbacks in the process of the current system which affects the whole management process of the organization. With the aid of the framework, a prototype has been implemented. This prototype is established using the Hypertext Markup Language (HTML), PHP with the support of Cascading Style Sheets (CSS3), Bootstrap and JavaScript along with MySQL as the database. The developed system is an online (web-based) system which allows users to request information in order for the administrator to respond promptly, which shows the efficiency and reliability of the system Institute of Electrical and Electronics Engineers Inc. 2018-03-09 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/70144/1/70144_Information-Based%20interactive%20services_SCOPUS.pdf application/pdf en http://irep.iium.edu.my/70144/7/70144_Information-based%20interactive%20services.pdf application/pdf en http://irep.iium.edu.my/70144/8/70144_Information-based%20interactive%20services_WOS.pdf Amanullah, Md and Zeki, Akram M. and Ibrahim, Adamu Abubakar (2018) Information-based interactive services and support system. In: 2017 IEEE Conference on Systems, Process and Control (ICSPC 2017), 15th-16th December 2017, Melaka. https://ieeexplore.ieee.org/document/8313025 10.1109/SPC.2017.8313025
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
English
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Amanullah, Md
Zeki, Akram M.
Ibrahim, Adamu Abubakar
Information-based interactive services and support system
description The fact that information-based interaction designed requires user involvement, Service Desk System (SDS) is necessary for collecting, tracking and processing requests for IT service support. The system can be dynamic, where many approaches can be used depending on the objective of the tasks at hand. Currently, Kulliyyah of Information and Communication Technology (KICT), International Islamic University Malaysia (IIUM) SDS do not cover a lot of evolving user's tasks. As a result, the main aim of this study is to propose interactive SDS for students and staffs at KICT, IIUM. The architectural framework of the system has been formulated to include all the necessary requirements that might have arisen over time. There are some drawbacks in the process of the current system which affects the whole management process of the organization. With the aid of the framework, a prototype has been implemented. This prototype is established using the Hypertext Markup Language (HTML), PHP with the support of Cascading Style Sheets (CSS3), Bootstrap and JavaScript along with MySQL as the database. The developed system is an online (web-based) system which allows users to request information in order for the administrator to respond promptly, which shows the efficiency and reliability of the system
format Conference or Workshop Item
author Amanullah, Md
Zeki, Akram M.
Ibrahim, Adamu Abubakar
author_facet Amanullah, Md
Zeki, Akram M.
Ibrahim, Adamu Abubakar
author_sort Amanullah, Md
title Information-based interactive services and support system
title_short Information-based interactive services and support system
title_full Information-based interactive services and support system
title_fullStr Information-based interactive services and support system
title_full_unstemmed Information-based interactive services and support system
title_sort information-based interactive services and support system
publisher Institute of Electrical and Electronics Engineers Inc.
publishDate 2018
url http://irep.iium.edu.my/70144/1/70144_Information-Based%20interactive%20services_SCOPUS.pdf
http://irep.iium.edu.my/70144/7/70144_Information-based%20interactive%20services.pdf
http://irep.iium.edu.my/70144/8/70144_Information-based%20interactive%20services_WOS.pdf
http://irep.iium.edu.my/70144/
https://ieeexplore.ieee.org/document/8313025
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score 13.209306