“How can I help you?”: communication skills of front desk officers

This paper describes a study which investigated the communication skills of front desk officers at a Malaysian higher learning institution. Using verbal recordings, interviews and researcher’s observation and annotation, data was collected from conversation between administrative staff and internati...

Full description

Saved in:
Bibliographic Details
Main Authors: Wan Mahmood, Wan Mas Athirah, Ariffin, Adlina
Format: Conference or Workshop Item
Language:English
English
English
English
Published: 2018
Subjects:
Online Access:http://irep.iium.edu.my/62717/2/MULAC%202018%20Prog%20Book.pdf
http://irep.iium.edu.my/62717/3/NOTIFICATION%20107.pdf
http://irep.iium.edu.my/62717/18/Ppt%20MULA%20CON%20%28version%20A%29.pdf
http://irep.iium.edu.my/62717/19/MULAC%20Cert%202018.pdf
http://irep.iium.edu.my/62717/
Tags: Add Tag
No Tags, Be the first to tag this record!

Similar Items