Evaluation of user experience on customer services mobile application

• Main Authors: Yue Hock, Sim, Omar, Ridha, Mahmud, Murni
• Format: Conference or Workshop Item
• Language: English
• Published: Universiti Tenaga Nasional 2017
• Subjects: T Technology (General)
• Online Access: http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf; http://irep.iium.edu.my/62671/

The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobil...