Evaluation of user experience on customer services mobile application

The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobil...

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Main Authors: Yue Hock, Sim, Omar, Ridha, Mahmud, Murni
Format: Conference or Workshop Item
Language:English
Published: Universiti Tenaga Nasional 2017
Subjects:
Online Access:http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf
http://irep.iium.edu.my/62671/
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spelling my.iium.irep.62671 http://irep.iium.edu.my/62671/ Evaluation of user experience on customer services mobile application Yue Hock, Sim Omar, Ridha Mahmud, Murni T Technology (General) The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented. Universiti Tenaga Nasional 2017 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf Yue Hock, Sim and Omar, Ridha and Mahmud, Murni (2017) Evaluation of user experience on customer services mobile application. In: The 4th National Graduate Conference, University Tenaga Nasional, Malaysia.
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Yue Hock, Sim
Omar, Ridha
Mahmud, Murni
Evaluation of user experience on customer services mobile application
description The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented.
format Conference or Workshop Item
author Yue Hock, Sim
Omar, Ridha
Mahmud, Murni
author_facet Yue Hock, Sim
Omar, Ridha
Mahmud, Murni
author_sort Yue Hock, Sim
title Evaluation of user experience on customer services mobile application
title_short Evaluation of user experience on customer services mobile application
title_full Evaluation of user experience on customer services mobile application
title_fullStr Evaluation of user experience on customer services mobile application
title_full_unstemmed Evaluation of user experience on customer services mobile application
title_sort evaluation of user experience on customer services mobile application
publisher Universiti Tenaga Nasional
publishDate 2017
url http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf
http://irep.iium.edu.my/62671/
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score 13.211869