Evaluation of user experience on customer services mobile application
The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobil...
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Universiti Tenaga Nasional
2017
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| Online Access: | http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf http://irep.iium.edu.my/62671/ |
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my.iium.irep.62671 http://irep.iium.edu.my/62671/ Evaluation of user experience on customer services mobile application Yue Hock, Sim Omar, Ridha Mahmud, Murni T Technology (General) The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented. Universiti Tenaga Nasional 2017 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf Yue Hock, Sim and Omar, Ridha and Mahmud, Murni (2017) Evaluation of user experience on customer services mobile application. In: The 4th National Graduate Conference, University Tenaga Nasional, Malaysia. |
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Universiti Islam Antarabangsa Malaysia |
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Malaysia |
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International Islamic University Malaysia |
| content_source |
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| language |
English |
| topic |
T Technology (General) |
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T Technology (General) Yue Hock, Sim Omar, Ridha Mahmud, Murni Evaluation of user experience on customer services mobile application |
| description |
The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented. |
| format |
Conference or Workshop Item |
| author |
Yue Hock, Sim Omar, Ridha Mahmud, Murni |
| author_facet |
Yue Hock, Sim Omar, Ridha Mahmud, Murni |
| author_sort |
Yue Hock, Sim |
| title |
Evaluation of user experience on customer services mobile application |
| title_short |
Evaluation of user experience on customer services mobile application |
| title_full |
Evaluation of user experience on customer services mobile application |
| title_fullStr |
Evaluation of user experience on customer services mobile application |
| title_full_unstemmed |
Evaluation of user experience on customer services mobile application |
| title_sort |
evaluation of user experience on customer services mobile application |
| publisher |
Universiti Tenaga Nasional |
| publishDate |
2017 |
| url |
http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf http://irep.iium.edu.my/62671/ |
| _version_ |
1643617085282058240 |
| score |
13.211869 |