The impacts of ERP System on public sector organizations

• Main Authors: mohd farid fernandez, dahlia fernandez, Zainol, Zaini, Ahmad @ Abdul Mutalib, Hawa
• Format: Conference or Workshop Item
• Language: English; English
• Published: Elsevier 2017
• Subjects: HF5601 Accounting. Bookkeeping
• Online Access: http://irep.iium.edu.my/60611/7/60611-The%20impacts%20of%20ERP%20systems%20on%20public%20sector%20organizations-1.pdf; http://irep.iium.edu.my/60611/8/60611-The%20impacts%20of%20ERP%20systems%20on%20public%20sector%20organizations-SCOPUS.pdf; http://irep.iium.edu.my/60611/; https://www.sciencedirect.com/science/article/pii/S1877050917311791

The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities, one type of PSO in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSO resulted in a stronger financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance.