Managing knowledge practice in Malaysia's E-government implementation
The final stage of e-government implementation is transformation. This is marked by a re-defines structure in public organizations' delivery or services to citizens and constituents through a single point of contact. The Internet has been viewed as one particular mechanism to break down bureauc...
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| Format: | Article |
| Language: | English |
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ICT Research and Development Programme, INTAN, Bukit Kiara
2009
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| Online Access: | http://irep.iium.edu.my/544/1/Managing_Knowledge_Practice_in_Malaysia%27s_E-government_Implementation.pdf http://irep.iium.edu.my/544/ http://apps.intan.my/psimr/vol3.1.htm |
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| Summary: | The final stage of e-government implementation is transformation. This is marked by a re-defines structure in public organizations' delivery or services to citizens and constituents through a single point of contact. The Internet has been viewed as one particular mechanism to break down bureaucratic barriers between agencies. A common misconception, however, is that technology alone could do all the wonders in transformation. Technology should be viewed as a tool that supports effective delivery of services. Using appropriate technology and managing knowledge effectively is a capability for public organizations to make substantial progress towards reaching transformation. This paper reports the results of a study on public officers, perceptions of managing explicit and tacit knowledge practices in Malaysia's e-government systems implementation as a first step in the knowledge management journey. A comparison on the perceptions amongst each e-government system implemented is provided. Implications that arise from this study are also discussed. |
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