Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

• Main Authors: Mohamed Osman, Mariana, M Bakri, Nurul Izzati, Bachok, Syahriah, Ibrahim, Mansor, Mohamed, Mohd Zin
• Format: Article
• Language: English; English
• Published: Elsevier 2015
• Subjects: HT Communities. Classes. Races
• Online Access: http://irep.iium.edu.my/41043/1/sustain_bali_SP-04%281%29.pdf; http://irep.iium.edu.my/41043/2/LoA_Procedia_SP-04.pdf; http://irep.iium.edu.my/41043/; http://www.journals.elsevier.com/procedia-environmental-sciences/

This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak.