Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia

• Main Authors: Raja Alias, Raja Noor Ashikin, Mohd Ali, Hairuddin
• 格式: Book Chapter
• 語言: English
• 出版: IIUM Press 2011
• 主題: LB2300 Higher Education
• 在線閱讀: http://irep.iium.edu.my/25601/1/25601_Chapter_8.pdf; http://irep.iium.edu.my/25601/; http://rms.research.iium.edu.my/bookstore/default.aspx

A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested.