Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested.
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| Main Authors: | , |
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| 格式: | Book Chapter |
| 语言: | English |
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IIUM Press
2011
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| 在线阅读: | http://irep.iium.edu.my/25601/1/25601_Chapter_8.pdf http://irep.iium.edu.my/25601/ http://rms.research.iium.edu.my/bookstore/default.aspx |
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