Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia
Customer satisfaction is critically important for banks to stay competitive as the customer is the ultimate source of income for any organization. Islamic banking system and conventional banking system are considered as rival systems working in the same banking industry. In order for Islamic banks...
Saved in:
Main Author: | |
---|---|
Format: | Article |
Language: | English |
Published: |
Canadian Center of Science and Education
2012
|
Subjects: | |
Online Access: | http://irep.iium.edu.my/22990/1/Comparative_analysis_of_customer_satisfaction_on_Islamic_and_conventional_banks_in_Malaysia.pdf http://irep.iium.edu.my/22990/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.iium.irep.22990 |
---|---|
record_format |
dspace |
spelling |
my.iium.irep.229902012-04-04T13:56:46Z http://irep.iium.edu.my/22990/ Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia Md Saad, Norma HG1501 Banking KBP173.25 Islamic law and other disciplines or subjects Customer satisfaction is critically important for banks to stay competitive as the customer is the ultimate source of income for any organization. Islamic banking system and conventional banking system are considered as rival systems working in the same banking industry. In order for Islamic banks to compete successfully with conventional banks, Islamic banks must give extremely high consideration to their primary customers. Whenever either Islamic banks or conventional banks offer any product or service, its success depends upon the customer satisfaction towards that product or service. This study examines the level of customer satisfaction on Islamic banks as well as conventional banks in Malaysia. It also investigates the relationship between different demographic variables and the satisfaction of customers. A sample of 1,153 respondents from various cities representing different states in Malaysia was selected. The results in this study suggest that customers are mostly satisfied with the quality of services which include competency, friendliness, and efficiency of the staff of the Islamic and conventional banks. Canadian Center of Science and Education 2012-01-01 Article REM application/pdf en http://irep.iium.edu.my/22990/1/Comparative_analysis_of_customer_satisfaction_on_Islamic_and_conventional_banks_in_Malaysia.pdf Md Saad, Norma (2012) Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia. Asian Social Science, 8 (1). pp. 73-80. ISSN 1911-2025 (O), 1911-2017 (P) |
institution |
Universiti Islam Antarabangsa Malaysia |
building |
IIUM Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
International Islamic University Malaysia |
content_source |
IIUM Repository (IREP) |
url_provider |
http://irep.iium.edu.my/ |
language |
English |
topic |
HG1501 Banking KBP173.25 Islamic law and other disciplines or subjects |
spellingShingle |
HG1501 Banking KBP173.25 Islamic law and other disciplines or subjects Md Saad, Norma Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia |
description |
Customer satisfaction is critically important for banks to stay competitive as the customer is the ultimate source
of income for any organization. Islamic banking system and conventional banking system are considered as rival
systems working in the same banking industry. In order for Islamic banks to compete successfully with
conventional banks, Islamic banks must give extremely high consideration to their primary customers. Whenever
either Islamic banks or conventional banks offer any product or service, its success depends upon the customer
satisfaction towards that product or service. This study examines the level of customer satisfaction on Islamic
banks as well as conventional banks in Malaysia. It also investigates the relationship between different
demographic variables and the satisfaction of customers. A sample of 1,153 respondents from various cities
representing different states in Malaysia was selected. The results in this study suggest that customers are mostly
satisfied with the quality of services which include competency, friendliness, and efficiency of the staff of the
Islamic and conventional banks. |
format |
Article |
author |
Md Saad, Norma |
author_facet |
Md Saad, Norma |
author_sort |
Md Saad, Norma |
title |
Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia |
title_short |
Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia |
title_full |
Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia |
title_fullStr |
Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia |
title_full_unstemmed |
Comparative analysis of customer satisfaction on Islamic and conventional banks in Malaysia |
title_sort |
comparative analysis of customer satisfaction on islamic and conventional banks in malaysia |
publisher |
Canadian Center of Science and Education |
publishDate |
2012 |
url |
http://irep.iium.edu.my/22990/1/Comparative_analysis_of_customer_satisfaction_on_Islamic_and_conventional_banks_in_Malaysia.pdf http://irep.iium.edu.my/22990/ |
_version_ |
1643608501040185344 |
score |
13.18916 |