Technical job distribution at BSD SHARP service center using combination of naïve Bayes and K-Nearest neighbour

• Main Authors: Pebrianti, Dwi, Ariawan, Angga, Bayuaji, Luhur, Mahdiana, Deni, ,, Rusdah
• Format: Conference or Workshop Item
• Language: English; English
• Published: IEEE Computer Society 2022
• Subjects: T Technology (General); T10.5 Communication of technical information
• Online Access: http://irep.iium.edu.my/101597/1/Hybrid_Method_for_Churn_Prediction_Model_in_The_Case_of_Telecommunication_Companies.pdf; http://irep.iium.edu.my/101597/7/Scopus%20-%20Document%20details%20-%20Technical%20Job%20Distribution.pdf; http://irep.iium.edu.my/101597/; https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=9942772

Works distribution is a routine carried out every day by the head of the branch in the SHARP Service Center. The accuracy of the labor division is very important to get customer satisfaction. Inappropriate work distribution can increase complaints from customers. Currently, works distribution in SHA...