Citizen Acceptance Towards e-Government - Department of Welfare

• Main Author: Rohaizat, Farah Wahida
• Format: Final Year Project
• Language: English
• Published: Universiti Teknologi Petronas 2006
• Subjects: ZA Information resources
• Online Access: http://utpedia.utp.edu.my/6877/1/2006%20-%20Citizen%20Acceptance%20Towards%20e-Government%20-%20Department%20of%20Welfare.pdf; http://utpedia.utp.edu.my/6877/

Nowadays, almost all countries are moving toward technology advancement and changes. With technology, complicated tasks can be simplified. However, there are also several people that do not understand the use of technology especially internet and some cannot accept these changes. Hence, many studies has been conducted to study on the impact of these technology changes whether to the people or to the development of a country. The purpose ofthis study is to develop an e-Government system specifically for the Department of Welfare, Perak (JKM) based on the currently used manual system. This online system is called Sistem Bantuan Jabatan Kebajikan Masyarakat, Perak (SBJKM). The objective ofthis project is to develop the SBJKM that will be able to generate statistical report and approval from the District Officer (DO). SBJKM will simplify the work process where the processing time can be reduced, lessen the hassle of staff handling paper-based system and reduce risk such as data loses. Besides that, this system intents to introduce the user to the e-Government concept and study their acceptance toward the newly developed system. The scope of the study for this project is on how the system manages the applications as well as providing online approval for the citizens and JKM staffs. The system includes several functions such as information provider, user registration, search and data retrieval; and application status check up. The target users for this system are the citizens and JKM staffs. The methodology being use in executing this project is incrementing prototyping, where the development of the system is based on prototype component or module per module. The result and discussions in this project has touch on the comparison between features applied in the existing JKM websites in each state. There are also snapshots ofthe developed system which include the citizen part and the JKM staff part. This developed system has been used in getting the citizens' data in the citizen acceptance test. The test which is conducted online using survey has return the results represented in diagrams for their knowledge and acceptance on e-Government. However, this system also has several limitations such as the security measures, human computer interaction (HCI) point of view and the study that has been conducted. In conclusion, the system is developed to give more commodities to the user by taking into accounts the user requirements to solve their current problems in using their existing system. Thus, the system is recommended to improve and enhance its reliability in security, interactivity in HCI point ofview and functionality to give the user more satisfaction in using the system.