A knowledge management approach to citizen relationship management in e-Government context

With globalization, the Internet and increasing demands from citizens, governments around the world are pressured to serve citizens and businesses electronically thus to adopt policies that reduce bureaucracy and be agile to changes in structure. This entails that the electronic government that has...

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Bibliographic Details
Main Authors: Mohamed, Norshidah, Abdul Karim, Nor Shahriza, Mohamed Jalaldeen, Mohamed Razi
Format: Article
Language:English
Published: The Social Sciences Research Society 2013
Subjects:
Online Access:http://eprints.utm.my/id/eprint/32942/1/NorshidahMohamed2013_AKnowledgeManagementApproachToCitizenRelationship.pdf
http://eprints.utm.my/id/eprint/32942/
http://www.sobiad.org/eJOURNALS/journal_IJEBEG/arhieves/2013_1/Norshidah-Mohamed1.pdf
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