ANALYSIS OF CUSTOMER SERVICE BUSINESS PROCESS USING DATA MINING
Data mining delivers fact-based insight into how customer service business processes have been executed from the data collected to handle the problems and requests of customers. Unified customer service known as customer self-service or intelligent facilities refers to the managerial effort to...
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| Main Author: | |
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| Format: | Final Year Project |
| Language: | English |
| Published: |
IRC
2020
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| Subjects: | |
| Online Access: | http://utpedia.utp.edu.my/21814/1/23321_Nuraliah%20Abdul%20Rahim.pdf http://utpedia.utp.edu.my/21814/ |
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