Analyze Customer Complaint in Healthcare Using Root Cause Analysis Technique
This project is to presents an approach for applying Root Cause Analysis (RCA) in improving the healthcare service for the purpose of investigating of need for corrective action, and tracking and trending the services problems. For trending the organization will be able to determine how often a p...
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| Main Author: | |
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| Format: | Final Year Project |
| Language: | English |
| Published: |
Universiti Teknologi PETRONAS
2011
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| Online Access: | http://utpedia.utp.edu.my/10320/1/2011%20Bachelor%20-%20Analyze%20Customer%20Complaint%20In%20Healthcare%20Using%20Root%20Cause%20Analysis%20Technique.pdf http://utpedia.utp.edu.my/10320/ |
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| Summary: | This project is to presents an approach for applying Root Cause Analysis (RCA) in
improving the healthcare service for the purpose of investigating of need for corrective
action, and tracking and trending the services problems. For trending the organization
will be able to determine how often a particular error occurs or how often a particular unit
or department of the hospital involved. Root Cause Analysis should be performed as soon
as possible after the error or variance occurs and should be involved by all parties, to
avoid speculation that will dilute the facts. Otherwise the important details may be
missed. The development and utility of the proposed methodology presented in this
research is iiiustrated using both a hypothetical example and a real world application. |
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