Analyze Customer Complaint in Healthcare Using Root Cause Analysis Technique
This project is to presents an approach for applying Root Cause Analysis (RCA) in improving the healthcare service for the purpose of investigating of need for corrective action, and tracking and trending the services problems. For trending the organization will be able to determine how often a p...
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| Main Author: | |
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| Format: | Final Year Project |
| Language: | English |
| Published: |
Universiti Teknologi PETRONAS
2011
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| Online Access: | http://utpedia.utp.edu.my/10320/1/2011%20Bachelor%20-%20Analyze%20Customer%20Complaint%20In%20Healthcare%20Using%20Root%20Cause%20Analysis%20Technique.pdf http://utpedia.utp.edu.my/10320/ |
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