Barriers of implementing balanced scorecard in Jordan: a case study of Jordanian banks
This study aimed to find the existing barriers facing Balanced Scorecard implementation as a performance measurement and management tool in the Jordanian banks. Qualitative research using open-ended questions. semi-structured interviews were conducted with nine Jordanian commercial bank managers....
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/7112/1/FH02-FPP-20-41558.png http://eprints.unisza.edu.my/7112/ |
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| Summary: | This study aimed to find the existing barriers facing Balanced Scorecard implementation as a
performance measurement and management tool in the Jordanian banks. Qualitative research
using open-ended questions. semi-structured interviews were conducted with nine Jordanian
commercial bank managers. The data was analyzed using cross-case analysis. The study
revealed the barriers and hinders that affect the balanced scorecard implementation as a
management strategy, such as lack of knowledge, lack of (IT) support, and not involving the
whole bank's employees, employees resistant to apply such strategy. The Findings also
demonstrate that the Jordanian banks evaluated the performance of the bank including several
aspects financial, customer, internal system, education and development similar to BSC
dimensions. |
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