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KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA

The health care industry in Malaysia was the fastest-growth industry over the past few years. In today’s competitive business environment, companies focus on improving sustainability to reduce cost and improve well-being of the environment and society. However, there are limited published studies...

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Main Authors: Saiful Bahri, Mohamed, K.L., Wong, K. E., Chong
Format: Article
Language:English
Published: 2018
Subjects:
HB Economic Theory
Online Access:http://eprints.unisza.edu.my/6757/1/FH02-FRIT-18-13475.pdf
http://eprints.unisza.edu.my/6757/
http://www.jfas.info/index.php/jfas/issue/view/47
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id my-unisza-ir.6757
record_format eprints
spelling my-unisza-ir.67572022-04-04T02:46:57Z http://eprints.unisza.edu.my/6757/ KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA Saiful Bahri, Mohamed K.L., Wong K. E., Chong HB Economic Theory The health care industry in Malaysia was the fastest-growth industry over the past few years. In today’s competitive business environment, companies focus on improving sustainability to reduce cost and improve well-being of the environment and society. However, there are limited published studies on the evaluation of sustainability performance for the healthcare sector. This paper aims to formulate a list of key performance indicators (KPI) for the sustainability performance. First, a literature study of KPIs from various industries was carried out. Next, an in-depth meeting was conducted to gain insights and feedbacks with the management of a private hospital. Finally, a set of 70 KPIs which can be used for measuring sustainability performance in health care industry was developed. These 70 KPIs were used to design a questionnaire which is then distributed to the private hospital. 2018-01 Article PeerReviewed text en http://eprints.unisza.edu.my/6757/1/FH02-FRIT-18-13475.pdf Saiful Bahri, Mohamed and K.L., Wong and K. E., Chong (2018) KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA. Journal of Fundamental and Applied Sciences, 10 (1S). pp. 646-657. ISSN 1112-9867 http://www.jfas.info/index.php/jfas/issue/view/47
institution Universiti Sultan Zainal Abidin
building UNISZA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sultan Zainal Abidin
content_source UNISZA Institutional Repository
url_provider https://eprints.unisza.edu.my/
language English
topic HB Economic Theory
spellingShingle HB Economic Theory
Saiful Bahri, Mohamed
K.L., Wong
K. E., Chong
KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA
description The health care industry in Malaysia was the fastest-growth industry over the past few years. In today’s competitive business environment, companies focus on improving sustainability to reduce cost and improve well-being of the environment and society. However, there are limited published studies on the evaluation of sustainability performance for the healthcare sector. This paper aims to formulate a list of key performance indicators (KPI) for the sustainability performance. First, a literature study of KPIs from various industries was carried out. Next, an in-depth meeting was conducted to gain insights and feedbacks with the management of a private hospital. Finally, a set of 70 KPIs which can be used for measuring sustainability performance in health care industry was developed. These 70 KPIs were used to design a questionnaire which is then distributed to the private hospital.
format Article
author Saiful Bahri, Mohamed
K.L., Wong
K. E., Chong
author_facet Saiful Bahri, Mohamed
K.L., Wong
K. E., Chong
author_sort Saiful Bahri, Mohamed
title KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA
title_short KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA
title_full KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA
title_fullStr KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA
title_full_unstemmed KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA
title_sort key performance indicators for measuring sustainability in health care industry in malaysia
publishDate 2018
url http://eprints.unisza.edu.my/6757/1/FH02-FRIT-18-13475.pdf
http://eprints.unisza.edu.my/6757/
http://www.jfas.info/index.php/jfas/issue/view/47
_version_ 1729708887157768192
score 13.149126

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