KEY PERFORMANCE INDICATORS FOR MEASURING SUSTAINABILITY IN HEALTH CARE INDUSTRY IN MALAYSIA
The health care industry in Malaysia was the fastest-growth industry over the past few years. In today’s competitive business environment, companies focus on improving sustainability to reduce cost and improve well-being of the environment and society. However, there are limited published studies...
Saved in:
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
2018
|
Subjects: | |
Online Access: | http://eprints.unisza.edu.my/6757/1/FH02-FRIT-18-13475.pdf http://eprints.unisza.edu.my/6757/ http://www.jfas.info/index.php/jfas/issue/view/47 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Summary: | The health care industry in Malaysia was the fastest-growth industry over the past few years.
In today’s competitive business environment, companies focus on improving sustainability to
reduce cost and improve well-being of the environment and society. However, there are
limited published studies on the evaluation of sustainability performance for the healthcare
sector. This paper aims to formulate a list of key performance indicators (KPI) for the
sustainability performance. First, a literature study of KPIs from various industries was
carried out. Next, an in-depth meeting was conducted to gain insights and feedbacks with the
management of a private hospital. Finally, a set of 70 KPIs which can be used for measuring
sustainability performance in health care industry was developed. These 70 KPIs were used to
design a questionnaire which is then distributed to the private hospital. |
---|