The Role of Leader-Member Exchange in Elevating Local Government Employees’ Organizational Citizenship Behavior: An Empirical Evidence from East Coast Malaysia

• Main Authors: Rashidah, Mohamad Ibrahim, Wan Abd Aziz, Wan Mohd Amin, Munir, Salleh
• Format: Article
• Language: English; English
• Published: 2014
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.unisza.edu.my/5484/1/FH02-FESP-18-14481.jpg; http://eprints.unisza.edu.my/5484/2/FH02-FPPP%20-14-01271.pdf; http://eprints.unisza.edu.my/5484/

Arising from high level of complaints by the public on dissatisfaction on service quality provided by local government, this study was carried out to evaluate the perception of local governments’ employees on leader-member exchange (LMX) towards organizational citizenship behavior (OCB). The sample...