Organizational Citizenship Behaviour Readiness: A Demographic Study on Local Governments’ Employees in Southern Region of Malaysia
Plagued with high complaints from the public on dissatisfaction on service quality provided by local government, the objective of this study is to investigate the impact of demographic factors of gender, supervisor’s gender, organization type (city council, municipal council and district council)...
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Main Authors: | , , |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2015
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Subjects: | |
Online Access: | http://eprints.unisza.edu.my/548/1/FH03-FEMS-16-05511.pdf http://eprints.unisza.edu.my/548/ |
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Summary: | Plagued with high complaints from the public on dissatisfaction on service quality
provided by local government, the objective of this study is to investigate the impact of
demographic factors of gender, supervisor’s gender, organization type (city council,
municipal council and district council), service tenure and dyadic tenure towards
organizational citizenship behaviour readiness in local government agencies in Southern
region of Malaysia. Data from 222 employees working in nine local government agencies in
Southern region of Malaysia were collected using stratified random sampling approach.
Inferential statistics of t-test and ANOVA test are employed using SPSS version 20. Results
revealed that dyadic tenure and organization type have significant influence in elevating
employees’ Organizational Citizenship Behaviour. Gender, supervisor’s gender and service
tenure were found to be immaterial and to be equal among these respondents.
Generalization of these findings cannot be assumed and a larger geographical coverage
throughout Malaysia is highly recommended so as to make the findings more meaningful.
Empirical evidence provided support that demographic factors could have significant impact
towards elevating Organizational Citizenship Behaviour. Thus, the management should take
proactive actions in ensuring that these demographic factors can be manipulated towards
achieving its mandated objectives and to instil public confidence towards multifarious
services provided by local government |
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