A study of patients’ satisfaction with the Emergency Department (ED) of Hospital Universiti Kebangsaan Malaysia (HUKM)

• Main Authors: Ismail Saiboon,, Ho, Siew Eng, Bala Krishnan,, Siti Nooraini Ali,, Noorafindi Murad,, Audrey Pathnathan,, Yin, Choy Choy
• Format: Article
• Language: English
• Published: Penerbit UKM 2008
• Online Access: http://journalarticle.ukm.my/1995/1/Page_07_-_13.pdf; http://journalarticle.ukm.my/1995/; http://www.ppukm.ukm.my/ukmmcjournal/index.php

Patients’ satisfaction is of critical interest to all healthcare providers. Satisfied patients are more likely to seek health care and to comply with prescribed treatment regimes. The objective of the study was to identify factors that influence patient satisfaction with Emergency Department HUKM...