A lean case study on managing interlibrary loan and document delivery service in an academic library

• Main Authors: Hasniza Amno,, Nurulhuda Abdul Jais,, Mustaqeem Abdullah,, Bakiah Shaharuddin,
• Format: Article
• Language: English
• Published: Penerbit Universiti Kebangsaan Malaysia 2022
• Online Access: http://journalarticle.ukm.my/19432/1/10.pdf; http://journalarticle.ukm.my/19432/; https://www.ukm.my/apjitm/articles-issues

Introduction: Interlibrary loan and document delivery (ILL/DD) is an essential service provided by academic libraries to support research activities, publication and academic programmes. ILL/DD service capitalises on resource sharing or library networking by providing library materials that are not...