Factors That Influence the Service Recovery Performance (A Study in Bauchi Specialist Hospital in Nigeria)

• 第一著者: Aminu, Adamu Faggo
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2012
• 主題: HD28 Management. Industrial Management
• オンライン･アクセス: http://eprints.intimal.edu.my/775/1/105.pdf; http://eprints.intimal.edu.my/775/

Many public sector hospitals are often blamed and criticized for their lack of speed and low level of service quality. Rod & Ashill (2010) write that numerous studies have concluded that patients perceive public to be inferior in the quality of their service provision. Yet public are the only op...