Student’s Perception of Service Quality in Education: A Study from Student responses of leading Malaysian Private Colleeges in the Klang Valley

• Main Author: Toh, Liu Hao
• Format: Thesis
• Language: English
• Published: 2011
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.intimal.edu.my/573/1/MBA%20-%2032.pdf; http://eprints.intimal.edu.my/573/

In Malaysia, there are more than 27% of local students who enroll in private colleges to further their studies every year. Currently, Malaysia government becomes less compromising with private institutions, especially in their in their service quality even the private institutions have already reali...