Influence of Empowerment and Perceived Organizational Support on Overall Job Satisfaction of Call Centre Employee

• المؤلف الرئيسي: Siou, Xiao Jian
• التنسيق: أطروحة
• اللغة: English
• منشور في: 2010
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://eprints.intimal.edu.my/561/1/MBA%20-%2020.pdf; http://eprints.intimal.edu.my/561/

This research is intended to analyze the nature of overall empowerment (EMP), four dimensions of empowerment namely competence (COM), meaning (MEA), impact (IMP), self-determination (SD) and perceived organizational support (POS) in relation to overall job satisfaction (SAT) of call centre front-lin...