Factors Influencing Customer’s Satisfaction towards Broadband Services

• Main Authors: Li, Dawei, Wong, Chee Hoo, Lim, Kim Yew, Ng, Alex, Hou Hong
• Format: Article
• Language: English
• Published: INTI International University 2019
• Subjects: H Social Sciences (General); HD28 Management. Industrial Management
• Online Access: http://eprints.intimal.edu.my/1355/1/ij2019_57.pdf; http://eprints.intimal.edu.my/1355/; https://intijournal.intimal.edu.my

This study examined the factors that influenced the satisfaction of broadband services among service providers of broadband in Beijing, China. There is limited research literature on customer satisfaction with broadband in China. This is also the gap due to the limited literature on customer satisf...