Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations
The aim of this study was to examine the difference between Malaysian manufacturing and service organizations with regard to the multidimensionality of TQM practices and the relationship of these practices to knowledge sharing behavior from middle management employees’ perspective. The empirical dat...
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2009
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my-inti-eprints.11882018-10-19T06:42:18Z http://eprints.intimal.edu.my/1188/ Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations Cheah, Weng Choong Ooi, Keng Boon Teh, Pei Lee Chong, Alain Yee Loong Yong, Chen Chen HD61 Risk Management The aim of this study was to examine the difference between Malaysian manufacturing and service organizations with regard to the multidimensionality of TQM practices and the relationship of these practices to knowledge sharing behavior from middle management employees’ perspective. The empirical data for this study were collected from 208 middle management employees from Malaysian manufacturing and service organizations with a response rate of 62.01% (129 respondents) from the manufacturing firms and 37.98% (79 respondents) from the service firms. The finding indicated there was no significance difference between Malaysian manufacturing and service organizations in the level of TQM practices and knowledge sharing. The multiple regression analysis also indicated a stronger relationship for manufacturing firms than for service firms between TQM practices and knowledge sharing, particularly in relation to teamwork. Results should be an interest to the TQM managers and practitioners in Malaysia. This finding increased our understanding on the applicability of TQM practices and the association of these practices to knowledge sharing in both Malaysian manufacturing and service organizations. This study has contributed towards advancing the TQM literature with a better understanding of the perception of middle management employees of TQM practices and its association with knowledge sharing in both Malaysian manufacturing and service organizations. Asian Network for Scientific Information 2009 Article PeerReviewed text en http://eprints.intimal.edu.my/1188/1/Total%20quality%20management%20and%20knowledge%20sharing%20Comparing%20Malaysia%27s%20manufacturing%20and%20service%20organizations.pdf Cheah, Weng Choong and Ooi, Keng Boon and Teh, Pei Lee and Chong, Alain Yee Loong and Yong, Chen Chen (2009) Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations. Journal of Applied Sciences, 9 (8). pp. 1422-1431. ISSN 1812-5654 10.3923/jas.2009.1422.1431 |
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HD61 Risk Management Cheah, Weng Choong Ooi, Keng Boon Teh, Pei Lee Chong, Alain Yee Loong Yong, Chen Chen Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations |
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The aim of this study was to examine the difference between Malaysian manufacturing and service organizations with regard to the multidimensionality of TQM practices and the relationship of these practices to knowledge sharing behavior from middle management employees’ perspective. The empirical data for this study were collected from 208 middle management employees from Malaysian manufacturing and service organizations with a response rate of 62.01% (129 respondents) from the manufacturing firms and 37.98% (79 respondents) from the service firms. The finding indicated there was no significance difference between Malaysian manufacturing and service organizations in the level of TQM practices and knowledge sharing. The multiple regression analysis also indicated a stronger relationship for manufacturing firms than for service firms between TQM practices and knowledge sharing, particularly in relation to teamwork. Results should be an interest to the TQM managers and practitioners in Malaysia. This finding increased our understanding on the applicability of TQM practices and the association of these practices to knowledge sharing in both Malaysian manufacturing and service organizations. This study has contributed towards advancing the TQM literature with a better understanding of the perception of middle management employees of TQM practices and its association with knowledge sharing in both Malaysian manufacturing and service organizations. |
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Article |
author |
Cheah, Weng Choong Ooi, Keng Boon Teh, Pei Lee Chong, Alain Yee Loong Yong, Chen Chen |
author_facet |
Cheah, Weng Choong Ooi, Keng Boon Teh, Pei Lee Chong, Alain Yee Loong Yong, Chen Chen |
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Cheah, Weng Choong |
title |
Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations |
title_short |
Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations |
title_full |
Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations |
title_fullStr |
Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations |
title_full_unstemmed |
Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations |
title_sort |
total quality management and knowledge sharing: comparing malaysia's manufacturing and service organizations |
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Asian Network for Scientific Information |
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2009 |
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http://eprints.intimal.edu.my/1188/1/Total%20quality%20management%20and%20knowledge%20sharing%20Comparing%20Malaysia%27s%20manufacturing%20and%20service%20organizations.pdf http://eprints.intimal.edu.my/1188/ |
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