Cover Image

Cocreation and implementing ITIL service management in the Cloud: A case study."

Is it possible that “Cloud” is sometimes possibly being misused when “Centralised” would be a more accurate term in specific instances? This paper examines a case study of an implementation of an ITIL based Service Management System which is delivered under a Software as a Service (SaaS) model and v...

Full description

Saved in:
Bibliographic Details
Main Author: Stanley, Ronald
Format: Conference or Workshop Item
Published: 2014
Subjects:
HD28 Management. Industrial Management
Online Access:http://ur.aeu.edu.my/558/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-aeu-eprints.558
record_format eprints
spelling my-aeu-eprints.5582019-07-11T02:19:22Z http://ur.aeu.edu.my/558/ Cocreation and implementing ITIL service management in the Cloud: A case study." Stanley, Ronald HD28 Management. Industrial Management Is it possible that “Cloud” is sometimes possibly being misused when “Centralised” would be a more accurate term in specific instances? This paper examines a case study of an implementation of an ITIL based Service Management System which is delivered under a Software as a Service (SaaS) model and views the implementation in terms of its alignment to the currently accepted “Cloud” (or conversely “Centralised”) model. This paper then goes on to propose what factors might be examined in the future to push the current system implementation further into the Cloud model and how the issue of Customer Cocreation of Value interacts with this background setting for the current system implementation as it stands at the point in time of the writing of this paper. 2014 Conference or Workshop Item PeerReviewed Stanley, Ronald (2014) Cocreation and implementing ITIL service management in the Cloud: A case study.". In: 8th International Conference on Knowledge Management in Organizations.
institution Asia e University
building AEU Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Asia e University
content_source AEU University Repository
url_provider http://ur.aeu.edu.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Stanley, Ronald
Cocreation and implementing ITIL service management in the Cloud: A case study."
description Is it possible that “Cloud” is sometimes possibly being misused when “Centralised” would be a more accurate term in specific instances? This paper examines a case study of an implementation of an ITIL based Service Management System which is delivered under a Software as a Service (SaaS) model and views the implementation in terms of its alignment to the currently accepted “Cloud” (or conversely “Centralised”) model. This paper then goes on to propose what factors might be examined in the future to push the current system implementation further into the Cloud model and how the issue of Customer Cocreation of Value interacts with this background setting for the current system implementation as it stands at the point in time of the writing of this paper.
format Conference or Workshop Item
author Stanley, Ronald
author_facet Stanley, Ronald
author_sort Stanley, Ronald
title Cocreation and implementing ITIL service management in the Cloud: A case study."
title_short Cocreation and implementing ITIL service management in the Cloud: A case study."
title_full Cocreation and implementing ITIL service management in the Cloud: A case study."
title_fullStr Cocreation and implementing ITIL service management in the Cloud: A case study."
title_full_unstemmed Cocreation and implementing ITIL service management in the Cloud: A case study."
title_sort cocreation and implementing itil service management in the cloud: a case study."
publishDate 2014
url http://ur.aeu.edu.my/558/
_version_ 1644539736305434624
score 13.209306

Similar Items