Determining TQM practices in university R&D activities using factor analysis : research experience of Malaysian universities

Indikator pencapaian teknologi industri pembuatan di negeri Kedah Darulaman

The mediating effects of first call resolution on call centers’ performance

Analisa jurang pelaksanaan amalan 5S: Kajian kes jabatan pentadbiran di Universiti Utara Malaysia (UUM)

Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres

The impact of CRM dimensions on call center performance

Exploring the relationship of key strategic orientations towards sustainable organizational

The influence of human factors in halal certification process on organizational performance

The impact of market orientation on business performance: Evidence from a developing country

Organizational excellence as the driver for organizational performance: A study on Dubai Police

The relationship between entrepreneurial, orientation and organizational innovation in Malaysian SMEs: a proposed framework

A conceptual investigation of e-banking usage and adoption in Nigeria

Critical factors for implementation of total quality management in telecommunication industry of Saudi Arabia

SMES survival analysis: enterprise risk management approach

An overview of trust relationship to open innovation studies: Issues and challenges

The direct and indirect effects of predictor variables on attitude and behavior loyalty toward SME brands: evidence from consumers in Malaysia

The influence of e-satisfaction, e-trust and hedonic motivation on the adoption of e-banking and its determinants in Nigeria: A pilot study

The impact of task performance fraud risk assessment on forensic skills and mindsets: A conceptual model

Inventory management practices: A key success towards supply chain performance among industries in Malaysia

Integration of relationship quality and customer loyalty in national carmakers