The impact of CRM dimensions on call center performance
This research aims at developing a conceptual framework and valid prepositions on the impacts of Customer Relationship Management (CRM) dimensions on call center performance. The researchers primarily used qualitative approach that involves initial qualitative interview and detailed literature re...
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Main Authors: | , , |
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Format: | Article |
Language: | English |
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Dr. Sang H. Lee
2010
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Online Access: | http://repo.uum.edu.my/9148/1/2.pdf http://repo.uum.edu.my/9148/ http://ijcsns.org/ |
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