Critical factors for implementation of total quality management in telecommunication industry of Saudi Arabia

Total Quality Management (TQM) is mostly considered for promoting the performance of services, processes and product to live up to the expectations of the customers, as well as possibly outstrip customers’ expectations. Most of the senior management devised the most workable and appropriate ways of...

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Bibliographic Details
Main Authors: Alotaibi, Faihan Mosaad Saud, Yusoff, Rushami Zien
Format: Conference or Workshop Item
Language:English
Published: 2014
Subjects:
Online Access:http://repo.uum.edu.my/22440/1/ICBM%202014%20188%20203.pdf
http://repo.uum.edu.my/22440/
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