INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING
Complaint management system (CMS) has become increasingly important for organizations, businesses, and government in Malaysia. The interaction between customers and business provider based on complaints which referring to perceptions and wording involves uncertainties and not an easy task in complai...
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| Language: | English |
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2019
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| Online Access: | http://utpedia.utp.edu.my/id/eprint/19984/1/Interval%20Type-2%20Fuzzy%20Model%20For%20Customer%20Complaint%20Handling%20%28Razul%20G01393%29.pdf http://utpedia.utp.edu.my/id/eprint/19984/ |
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oai:utpedia.utp.edu.my:199842024-07-29T04:09:26Z http://utpedia.utp.edu.my/id/eprint/19984/ INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING RAZALI, RAZULAIMI T Technology (General) Complaint management system (CMS) has become increasingly important for organizations, businesses, and government in Malaysia. The interaction between customers and business provider based on complaints which referring to perceptions and wording involves uncertainties and not an easy task in complaint handling process to rank the complaint. 2019-09 Thesis NonPeerReviewed application/pdf en http://utpedia.utp.edu.my/id/eprint/19984/1/Interval%20Type-2%20Fuzzy%20Model%20For%20Customer%20Complaint%20Handling%20%28Razul%20G01393%29.pdf RAZALI, RAZULAIMI (2019) INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING. Doctoral thesis, Universiti Teknologi PETRONAS. |
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Universiti Teknologi Petronas |
| building |
UTP Resource Centre |
| collection |
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| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Teknologi Petronas |
| content_source |
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http://utpedia.utp.edu.my/ |
| language |
English |
| topic |
T Technology (General) |
| spellingShingle |
T Technology (General) RAZALI, RAZULAIMI INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING |
| description |
Complaint management system (CMS) has become increasingly important for organizations, businesses, and government in Malaysia. The interaction between customers and business provider based on complaints which referring to perceptions and wording involves uncertainties and not an easy task in complaint handling process to rank the complaint. |
| format |
Thesis |
| author |
RAZALI, RAZULAIMI |
| author_facet |
RAZALI, RAZULAIMI |
| author_sort |
RAZALI, RAZULAIMI |
| title |
INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING |
| title_short |
INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING |
| title_full |
INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING |
| title_fullStr |
INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING |
| title_full_unstemmed |
INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING |
| title_sort |
interval type-2 fuzzy model for customer complaint handling |
| publishDate |
2019 |
| url |
http://utpedia.utp.edu.my/id/eprint/19984/1/Interval%20Type-2%20Fuzzy%20Model%20For%20Customer%20Complaint%20Handling%20%28Razul%20G01393%29.pdf http://utpedia.utp.edu.my/id/eprint/19984/ |
| _version_ |
1806417965607813120 |
| score |
13.214268 |