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Websites continuance usage intention: a study from the airline sector

Airline websites aim to provide comprehensive and timely information to customers through the adoption and use of information management. Despite rapid growth in information systems (IS) research and practice, few literature reviews had addressed the problems of low cost airlines website quality. Th...

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Main Authors: Khan, H., Dominic, P.D.D., Hina, S.
格式: Article
出版: Inderscience Publishers 2023
在線閱讀:http://scholars.utp.edu.my/id/eprint/37579/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85171664538&doi=10.1504%2fIJBSR.2023.133102&partnerID=40&md5=9627392234ab0cfe7c563da8e004ef41
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id oai:scholars.utp.edu.my:37579
record_format eprints
spelling oai:scholars.utp.edu.my:375792023-10-13T13:00:26Z http://scholars.utp.edu.my/id/eprint/37579/ Websites continuance usage intention: a study from the airline sector Khan, H. Dominic, P.D.D. Hina, S. Airline websites aim to provide comprehensive and timely information to customers through the adoption and use of information management. Despite rapid growth in information systems (IS) research and practice, few literature reviews had addressed the problems of low cost airlines website quality. This empirical research paper draws constructs from the expectation confirmation model (ECM) and IS continuance literature to develop a better theoretical explanation for low-level airline websites' problem. The IS continuance research finds the substantive differences in construct between initial IS use and IS continuance over time. This paper has constructed a new research model for customers' continuance usage of airline websites and has empirically tested it using the structural equation modelling (SEM) approach. A survey instrument was used to acquire responses from 253 usable samples from respondents. SEM results indicated that the model constructs explained 55 of the variance in airline websites continuance. © 2023 Inderscience Enterprises Ltd. Inderscience Publishers 2023 Article NonPeerReviewed Khan, H. and Dominic, P.D.D. and Hina, S. (2023) Websites continuance usage intention: a study from the airline sector. International Journal of Business and Systems Research, 17 (5). pp. 522-548. ISSN 1751200X https://www.scopus.com/inward/record.uri?eid=2-s2.0-85171664538&doi=10.1504%2fIJBSR.2023.133102&partnerID=40&md5=9627392234ab0cfe7c563da8e004ef41 10.1504/IJBSR.2023.133102 10.1504/IJBSR.2023.133102 10.1504/IJBSR.2023.133102
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
description Airline websites aim to provide comprehensive and timely information to customers through the adoption and use of information management. Despite rapid growth in information systems (IS) research and practice, few literature reviews had addressed the problems of low cost airlines website quality. This empirical research paper draws constructs from the expectation confirmation model (ECM) and IS continuance literature to develop a better theoretical explanation for low-level airline websites' problem. The IS continuance research finds the substantive differences in construct between initial IS use and IS continuance over time. This paper has constructed a new research model for customers' continuance usage of airline websites and has empirically tested it using the structural equation modelling (SEM) approach. A survey instrument was used to acquire responses from 253 usable samples from respondents. SEM results indicated that the model constructs explained 55 of the variance in airline websites continuance. © 2023 Inderscience Enterprises Ltd.
format Article
author Khan, H.
Dominic, P.D.D.
Hina, S.
spellingShingle Khan, H.
Dominic, P.D.D.
Hina, S.
Websites continuance usage intention: a study from the airline sector
author_facet Khan, H.
Dominic, P.D.D.
Hina, S.
author_sort Khan, H.
title Websites continuance usage intention: a study from the airline sector
title_short Websites continuance usage intention: a study from the airline sector
title_full Websites continuance usage intention: a study from the airline sector
title_fullStr Websites continuance usage intention: a study from the airline sector
title_full_unstemmed Websites continuance usage intention: a study from the airline sector
title_sort websites continuance usage intention: a study from the airline sector
publisher Inderscience Publishers
publishDate 2023
url http://scholars.utp.edu.my/id/eprint/37579/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85171664538&doi=10.1504%2fIJBSR.2023.133102&partnerID=40&md5=9627392234ab0cfe7c563da8e004ef41
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score 13.250246