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Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia

Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia by Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,

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Main Author: Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,
Format: article
Language:zsm
Published: Universiti Pendidikan Sultan Idris 2017
Subjects:
HG Finance
Online Access:https://ir.upsi.edu.my/detailsg.php?det=3610
https://ir.upsi.edu.my/detailsg.php?det=3610
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id oai:ir.upsi.edu.my:3610
record_format eprints
spelling oai:ir.upsi.edu.my:36102020-02-27 https://ir.upsi.edu.my/detailsg.php?det=3610 Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin, HG Finance Universiti Pendidikan Sultan Idris 2017 article text zsm https://ir.upsi.edu.my/detailsg.php?det=3610 closedAccess Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia by Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,
institution Universiti Pendidikan Sultan Idris
building UPSI Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Pendidikan Sultan Idris
content_source UPSI Digital IR
url_provider https://ir.upsi.edu.my/
language zsm
topic HG Finance
spellingShingle HG Finance
Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,
Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia
description Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia by Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,
format article
author Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,
author_facet Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,
author_sort Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,
title Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia
title_short Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia
title_full Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia
title_fullStr Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia
title_full_unstemmed Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia
title_sort customer retention : atonement oriented recovery strategies in the retail banking industry in malaysia
publisher Universiti Pendidikan Sultan Idris
publishDate 2017
url https://ir.upsi.edu.my/detailsg.php?det=3610
https://ir.upsi.edu.my/detailsg.php?det=3610
_version_ 1674805299415875584
score 13.214268

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