Comparing commitment to service quality among academic staffs’ in private and public Malaysian universities

This paper discussed the disparity on the state of commitment to service quality among academic staff in public and private Malaysian Universities. It has been argued that excellent service quality performance is one of the key factors in building niche and having competitive edge that separates one...

詳細記述

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書誌詳細
主要な著者: Abdullah Hashim, Raemah, Mahmood, Rosli
フォーマット: 論文
言語:English
出版事項: 2011
主題:
オンライン・アクセス:http://repo.uum.edu.my/9564/1/25.pdf
http://repo.uum.edu.my/9564/
http://www.jimsjournal.org/25%20Raemah%20Abdullah%20Hashim.pdf
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