Role ambiguity and job performance of employees in the service sector SMEs in Malaysia
Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector.Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many fact...
Saved in:
Main Authors: | , |
---|---|
格式: | Article |
語言: | English |
出版: |
Universiti Utara Malaysia
2011
|
主題: | |
在線閱讀: | http://repo.uum.edu.my/8964/1/mmj151.pdf http://repo.uum.edu.my/8964/ http://mmj.uum.edu.my/index.php/past-issues/viewcategory/24-mmj-vol-15-2011 |
標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
總結: | Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector.Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many factors that can contribute to employee poor performance such as role ambiguity.Thus the aim of this study was to examine the relationship between role ambiguity and job performance of employees in the service sector SMEs in Malaysia.1500 questionnaires were distributed and 300 were returned resulting in a 20% response rate.The result revealed that there was a significant relationship between role ambiguity and job performance of employees. |
---|