Critical issues in virtual team working environment in Malaysia

• Main Authors: Aripin, Norizah, Mustafa, Hasrina, Hussein, Adnan
• Format: Conference or Workshop Item
• Language: English
• Published: 2010
• Subjects: T Technology (General)
• Online Access: http://repo.uum.edu.my/8935/1/h2.pdf; http://repo.uum.edu.my/8935/; http://media.szu.edu.cn/paca/index.php?id=NA==

This paper discusses critical issues involved in virtual team working environment in multinational organization in Malaysia.The study used qualitative method that is in-depth interview with semi-structured and open ended questions.The interviews involve three staffs at different position in virtual team (two leaders and one team member)from three different organizations.The interviews were recorded, transcribed and analyzed according to the thematic analysis.Three critical issues emerged from the interviews, namely the use of new media, language and culture.The results showed that the use of new media such as e-mail, hand phone, Instant Messaging, audio conferencing and video conferencing are widely used among team members.Under cultural dimension four issues emerged namely leadership values, decision making, organizational culture and religious values.The last dimension discovered in the study is the language problems among team members of different nationalities.