The effects of customer orientation behaviour on hotel frontliners' job outcomes

Customer-orientation behaviour which refers to the employee’s tendency or predisposition to meet client’s need in the job context has become a prime variable of interest for organizations wishing to market and promote products to the customers.In hotel industry in particular, one way to improve the...

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Bibliographic Details
Main Authors: Mohd Noor, Nor Azila, Perumal, Selvan, Abdul Rahman, Maria, Mohd Nafi, Siti Noratisah
Format: Monograph
Language:English
English
Published: Universiti Utara Malaysia 2011
Subjects:
Online Access:http://repo.uum.edu.my/7327/1/GERAN_LEADS.pdf
http://repo.uum.edu.my/7327/4/1.NOR%20AZILA%20MOHD%20NOOR.pdf
http://repo.uum.edu.my/7327/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000782222
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