Sistem Takaful Nasional di Malaysia: Suatu kajian dari sudut kepuasan pelanggan terhadap kualiti perkhidmatan

• 主要作者: Mohd Rashid, Noraziah Anina
• 格式: Monograph
• 語言: English
• 出版: Universiti Utara Malaysia 2005
• 主題: HF Commerce
• 在線閱讀: http://repo.uum.edu.my/5883/1/SISTEM_TAKAFUL_NASIONAL_DI_MALAYSIA.pdf; http://repo.uum.edu.my/5883/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000231877

In general, this study aims to identify the degree of customer satisfaction which influenced of services in Takaful Nasional Sdn. Berhad based on a few dimensions formulated. Other objectives in this study are making research about connection between customer satisfaction and service quality. Beside...