Service innovation of postal and courier services in Malaysia: Will it lead to customer responsiveness?

• Main Authors: Noordin, Alminnourliza, Hasnan, Norlena, Osman, Hasni
• Format: Conference or Workshop Item
• Language: English
• Published: 2012
• Subjects: HD28 Management. Industrial Management; HE Transportation and Communications
• Online Access: http://repo.uum.edu.my/5742/2/Al.pdf; http://repo.uum.edu.my/5742/; http://www.ickcs.org/index.htm

In Malaysia, the national postal services and private courier companies significantly contribute towards the national economy and also provide the employment opportunities. Postal and courier services in Malaysia have undergone a radical change due to the rapid evolution of Information Communication...