Effectiveness IS0 9000 quality management practices: A case study of academic libraries in Malaysia
The paper aims to study the effectiveness IS0 9000 quality management practices on customer satisfaction levels toward academic library services. The exploratory research in this paper focuses on the link between IS0 9000 practices and an area of customer satisfaction, namely, MUD1 (accessibility);...
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| 主要な著者: | , , |
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| その他の著者: | |
| フォーマット: | Book Section |
| 言語: | English |
| 出版事項: |
KBD Publications
2009
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| 主題: | |
| オンライン･アクセス: | http://repo.uum.edu.my/4522/1/Az.pdf http://repo.uum.edu.my/4522/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000302879 |
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