Effectiveness IS0 9000 quality management practices: A case study of academic libraries in Malaysia

• Main Authors: Taib, Che Azlan, Osman, Nor Hasni, Ahmad, Hartini
• 其他作者: Kataria, Sanjay
• 格式: Book Section
• 語言: English
• 出版: KBD Publications 2009
• 主題: Z719 Libraries (General)
• 在線閱讀: http://repo.uum.edu.my/4522/1/Az.pdf; http://repo.uum.edu.my/4522/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000302879

The paper aims to study the effectiveness IS0 9000 quality management practices on customer satisfaction levels toward academic library services. The exploratory research in this paper focuses on the link between IS0 9000 practices and an area of customer satisfaction, namely, MUD1 (accessibility);...