Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun

• Main Authors: Harahap, Afif Zuhri Muhammad Khodri, Atiqah, Nur Fatwa, Abd Sukor, Hanis Athirah, Mohd Rahim, Muhammad Kamal Fudhail, Mohd Apandi, Fatin Syafiqah, Saedon, Aiezwa Zetty Syafina
• 格式: Article
• 语言: English
• 出版: UUM Press 2023
• 主题: HD28 Management. Industrial Management
• 在线阅读: https://repo.uum.edu.my/id/eprint/29714/1/JTOM%2018%2001%202023%2080-88.pdf; https://doi.org/10.32890/jtom2023.18.1.7; https://repo.uum.edu.my/id/eprint/29714/; https://e-journal.uum.edu.my/index.php/jtom/article/view/20605; https://doi.org/10.32890/jtom2023.18.1.7

This research explores the journey of a logistics and delivery service provider, tracing its development from a local entity to a significant industry participant. Through a customer-focused approach, the company employs advanced tools and a solid foundation to provide reliable logistical services....