The management of quality in distance-learning education at UiTM Dungun, Terengganu. An analysis of the SERVQUAL dimensions

• Main Authors: Zakaria, Zainuddin, Amirrudin, Faizatul Akmam, Awang, Moktar
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: LC5201 Education extension. Adult education. Continuing education
• Online Access: http://repo.uum.edu.my/2882/1/paper4zainuddin.pdf; http://repo.uum.edu.my/2882/

There is mounting pressure from customers of higher education to close the widening gap between their expectations of institutional performance and their perceived quality of the actual service performance. In view of this development, the researchers engaged in a study of evaluating the perceptions...